{"id":127,"date":"2020-10-21T09:07:37","date_gmt":"2020-10-21T09:07:37","guid":{"rendered":"https:\/\/theq23.qodeinteractive.com\/?page_id=127"},"modified":"2024-05-21T06:55:13","modified_gmt":"2024-05-21T06:55:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/retronatura.com\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Product Related Questions<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t

\n\tAre your prints created from original artwork?<\/span>\n\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n<\/h4>\n
\n\t
\n\t\t

These are prints of original illustrations that artists and naturalists made during their expeditions around the world. The only editing we do is that necessary to adapt them to the print size offered. Therefore, any flaws, cracks, canvas texture or discolouration visible on the original piece will also be present in the final print. Please note that due to variations in computer settings and resolution, the colours you see on your screen may vary slightly from the final printed product.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\tWhat materials are used for the prints?<\/span>\n\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n<\/h4>\n
\n\t
\n\t\t

We use high quality, high grammage (310 gsm) matte paper for our prints. In addition, we use high quality inks in order to offer the best possible result. <\/span>This acid-free paper is known for its durability and resistance to ageing, ensuring that your artwork will stand the test of time, maintaining its vibrancy and detail for many years to come.<\/span><\/span><\/p>\t<\/div>\n<\/div>\n

\n\tCan I order a custom size or a custom print?<\/span>\n\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n<\/h4>\n
\n\t
\n\t\t

We are happy to accommodate requests for custom sizes. Please contact us by <\/span>ayuda.retronatura@gmail.com<\/span><\/a> or by whatsapp with your specifications and we will work with you to create the perfect piece for your space.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\tHow can I take care of my art print to make sure I keep it for a long time?<\/span>\n\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n<\/h4>\n
\n\t
\n\t\t

To ensure the longevity of your print, we recommend framing it behind UV-resistant glass and keeping it out of direct sunlight. Avoid areas with high humidity to prevent possible damage.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\tDo you offer framing services?<\/span>\n\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n<\/h4>\n
\n\t
\n\t\t

Currently, we do not offer framing services. Our prints are shipped unframed, giving you the freedom to choose a frame that suits your personal taste and style.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\tFraming tips?<\/span>\n\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n<\/h4>\n
\n\t
\n\t\t

For those who prefer a modern aesthetic, IKEA frames pair nicely with our illustrations. For those who lean towards a more vintage style, we recommend exploring local antique shops or second-hand frame stores. There, you may find rustic frames that bring an old-world charm that will complement our vintage illustrations perfectly.<\/span><\/p>\t<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Questions Related to Shipping<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t

\n\tHow are the prints packaged for shipment?<\/span>\n\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n<\/h4>\n
\n\t
\n\t\t

We take great care to pack our prints carefully to ensure they arrive in perfect condition. Prints are covered with tracing paper and enclosed in a transparent envelope and shipped in rigid, flat packaging or in sturdy tubes, depending on the size of the print.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\tHow long does delivery take? <\/span>\n\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n<\/h4>\n
\n\t
\n\t\t

Domestic shipments usually take around 5<\/span> days maximum. For all other destinations we will give you an approximate delivery time when you confirm the delivery address.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\tDo you offer international shipping?<\/span>\n\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n<\/h4>\n
\n\t
\n\t\t

Yes, we do ship internationally. Please note that international orders may be subject to duties, taxes and customs fees, which are the responsibility of the buyer.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\tMy order has not arrived yet, what should I do?<\/span>\n\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n<\/h4>\n
\n\t
\n\t\t

We are sorry to hear that your order has not yet been delivered. All orders are shipped with tracking, so please check the tracking details included in the shipping confirmation email first.<\/span><\/p>

Delivery should normally take place within a timeframe of <\/span>five<\/span> working days maximum from the date of dispatch for domestic shipments, although delays sometimes occur.\u00a0<\/span><\/p>

In any case, you can contact us at <\/span>ayuda.retronatura@gmail.com<\/span><\/a> or by whatsapp.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\tTariffs and customs duties<\/span>\n\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n<\/h4>\n
\n\t
\n\t\t

Buyers shall bear the cost of applicable import duties and taxes. RetroNatura is not responsible for potential delays due to customs procedures as it is not in our hands to manage them.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\tWhat is your return and exchange policy?<\/span>\n\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n<\/h4>\n
\n\t
\n\t\t

At RetroNatura, we are convinced that our work is of the highest quality. Therefore, we accept exchanges and returns without obligation for a period of 30 days from delivery, provided that the returned product is in perfect condition. Only the shipping costs incurred will be charged to the buyer.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\tWhat happens if my print arrives damaged?<\/span>\n\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n<\/h4>\n
\n\t
\n\t\t

While our meticulous packaging is designed to ensure that your artwork reaches you unharmed, in the exceptional event that your print arrives damaged, we ask that you contact us as soon as possible with photographic evidence. We will then promptly arrange a replacement or process a refund, as appropriate.<\/span><\/p>\t<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Preguntas Relacionadas con el Producto \u00bfTus impresiones se crean a partir de ilustraciones originales? Se trata de impresiones de ilustraciones originales que artistas y naturalistas realizaron a ra\u00edz de sus expediciones por el mundo. La \u00fanica edici\u00f3n que realizamos es la necesaria para adaptarlas al tama\u00f1o de impresi\u00f3n ofrecido. Por ello, cualquier defecto, grieta, textura […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"qi-full-width.php","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-127","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/retronatura.com\/en\/wp-json\/wp\/v2\/pages\/127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/retronatura.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/retronatura.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/retronatura.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/retronatura.com\/en\/wp-json\/wp\/v2\/comments?post=127"}],"version-history":[{"count":76,"href":"https:\/\/retronatura.com\/en\/wp-json\/wp\/v2\/pages\/127\/revisions"}],"predecessor-version":[{"id":3276,"href":"https:\/\/retronatura.com\/en\/wp-json\/wp\/v2\/pages\/127\/revisions\/3276"}],"wp:attachment":[{"href":"https:\/\/retronatura.com\/en\/wp-json\/wp\/v2\/media?parent=127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}